Effective Date: 25-12-2024
Last Updated: 14-05-2025
📄 Privacy Policy – Bike Rent Wale
Bike Rent Wale (“we”, “our”, or “us”) operates both a mobile application and the website https://www.bikerentwale.com (together, the “Services”). This privacy policy describes how we collect, use, disclose, and protect your information when you access or use our Services, in compliance with Indian laws, GDPR (EU users), and global data protection standards.
🔐 1. Information We Collect
a) Personal Information
- Full Name
- Phone Number
- Email Address
- Identity Proof (e.g., Driving License)
- Payment-related data (via secure third-party gateways)
b) Location Data
- Real-time GPS location (with your permission) for bike pickup, delivery, and nearest bike availability.
c) Device & Usage Information
- IP address, device ID, browser type, OS, app version, usage patterns
d) Cookies and Web Tracking
- Cookies and similar technologies are used for analytics and user experience on our website.
🎯 2. How We Use Your Information
- To process bookings and payments
- To verify identity and ensure secure rentals
- For customer service and support
- To improve our app/website performance
- For fraud detection and legal compliance
- To send service-related communications
🔄 3. Sharing and Disclosure
We do not sell your personal data. We may share your information only with:
- Verified third-party service providers (payments, hosting, maps, ID verification)
- Law enforcement (only when legally required)
- Logistics partners for pickup/delivery services
All third parties follow strict confidentiality and security guidelines.
📁 4. Data Retention
We retain your data only as long as necessary for:
- Providing services
- Resolving disputes
- Complying with legal obligations
You may request deletion of your data anytime (see Section 7).
🔒 5. Security
We implement industry-standard encryption, secure servers, firewalls, and access control mechanisms to safeguard your information.
🌍 6. GDPR (For EU Users)
If you are located in the European Union, under GDPR, you have the right to:
- Access your personal data
- Correct inaccurate data
- Request deletion (“Right to be Forgotten”)
- Object to or restrict processing
- Data portability
- Withdraw consent at any time
For GDPR-related queries, contact us at: privacy@bikerentwale.com
Legal basis for processing data under GDPR:
- Consent (you opt in)
- Contractual necessity (to provide services)
- Legal obligation
🌐 7. Your Rights
You have the right to:
- Review, update, or delete your data
- Deactivate or delete your account
- Opt-out of non-essential notifications
Contact: info@bikerentwale.com for requests
👶 8. Children’s Privacy
We do not knowingly collect or allow users under 13 years of age. If you are a parent or guardian and believe your child has provided us information, please contact us for deletion.
🌐 9. Third-Party Services
Our Services may use:
- Google Maps API
- Razorpay/Paytm/Stripe (or similar payment gateways)
- Firebase, Google Analytics, or similar tools
These services have their own privacy policies.
🆕 10. Changes to This Privacy Policy
We may update this Privacy Policy occasionally. Users will be notified via app or website for major changes. Last updated date is always shown above.
📬 11. Contact Us
If you have any questions, concerns, or data access requests, please contact:
Bike Rent Wale
📧 Email: info@bikerentwale.com
🌐 Website: https://www.bikerentwale.com