Effective Date: 25-12-2024
Last Updated: 14-05-2025
Bike Rent Wale (“we”, “our”, or “us”) operates both a mobile application and the website https://www.bikerentwale.com (together, the “Services”). This privacy policy describes how we collect, use, disclose, and protect your information when you access or use our Services, in compliance with Indian laws, GDPR (EU users), and global data protection standards.
Full Name
Phone Number
Email Address
Identity Proof (e.g., Driving License)
Payment-related data (via secure third-party gateways)
Real-time GPS location (with your permission) for bike pickup, delivery, and nearest bike availability.
IP address, device ID, browser type, OS, app version, usage patterns
Cookies and similar technologies are used for analytics and user experience on our website.
To process bookings and payments
To verify identity and ensure secure rentals
For customer service and support
To improve our app/website performance
For fraud detection and legal compliance
To send service-related communications
We do not sell your personal data. We may share your information only with:
Verified third-party service providers (payments, hosting, maps, ID verification)
Law enforcement (only when legally required)
Logistics partners for pickup/delivery services
All third parties follow strict confidentiality and security guidelines.
We retain your data only as long as necessary for:
Providing services
Resolving disputes
Complying with legal obligations
You may request deletion of your data anytime (see Section 7).
We implement industry-standard encryption, secure servers, firewalls, and access control mechanisms to safeguard your information.
If you are located in the European Union, under GDPR, you have the right to:
Access your personal data
Correct inaccurate data
Request deletion (“Right to be Forgotten”)
Object to or restrict processing
Data portability
Withdraw consent at any time
For GDPR-related queries, contact us at: privacy@bikerentwale.com
Legal basis for processing data under GDPR:
Consent (you opt in)
Contractual necessity (to provide services)
Legal obligation
You have the right to:
Review, update, or delete your data
Deactivate or delete your account
Opt-out of non-essential notifications
Contact: info@bikerentwale.com for requests
We do not knowingly collect or allow users under 13 years of age. If you are a parent or guardian and believe your child has provided us information, please contact us for deletion.
Our Services may use:
Google Maps API
Razorpay/Paytm/Stripe (or similar payment gateways)
Firebase, Google Analytics, or similar tools
These services have their own privacy policies.
We may update this Privacy Policy occasionally. Users will be notified via app or website for major changes. Last updated date is always shown above.
If you have any questions, concerns, or data access requests, please contact:
Bike Rent Wale
📧 Email: info@bikerentwale.com
🌐 Website: https://www.bikerentwale.com