1. General Questions

Q: What documents are required to rent a bike?
A: You need to provide the following documents:

• A valid government-issued driving license.
• A valid ID proof (e.g., Aadhar Card, Passport, or Voter ID).

Q: What are your operating hours?
A: We are open from 8:00 AM to 9:00 PM, 7 days a week.

Q: Can I rent a bike for more than one day?
A: Yes, you can rent bikes for multiple days. Long-term rentals may also include discounts.

Q: Do I need to pay a security deposit?
A: Yes, a refundable security deposit may be required based on the bike model and rental period.

2. Booking and Payment

Q: How can I book a bike?
A: You can book a bike by visiting our office at:
Outside Head Post Office, Station Rd, Near Janta Sweet Home, Rishi Shivraj Market, Opposite Railway Reservation Office, Ratanada, Jodhpur, Rajasthan 342001, or by calling us at +91 7073579487.

Q: What payment methods do you accept?
A: We accept cash, UPI, and credit/debit cards.

Q: Can I cancel my booking?
A: Yes, you can cancel your booking. Full refunds are provided for cancellations made at least 24 hours before the rental period begins. Cancellations made less than 24 hours in advance may incur a cancellation fee.

3. Bikes and Usage

Q: What bikes are available for rent?
A: We offer a range of bikes, including:

• Royal Enfield Classic 350
• Activa 6G
• Ola S1 Pro
• Hero Splendor
• And many more! Check our website for the full list.

Q: Are helmets provided?
A: Yes, we provide one helmet with every bike rental. Additional helmets can be provided upon request for a nominal fee.

Q: Can someone else ride the bike I rented?
A: Only individuals listed in the rental agreement and with valid documentation are authorized to ride the bike.

Q: Are the bikes insured?
A: Yes, all bikes are insured. However, insurance may not cover all damages, so please handle the bike responsibly.

4. During the Rental Period

Q: What should I do if the bike breaks down?
A: Contact us immediately at +91 7073579487, and we will assist you. Repairs made without prior approval may not be reimbursed.

Q: What happens in case of an accident?
A: Inform us immediately. You will need to provide a detailed report, and you may be responsible for damages not covered by insurance.

Q: Can I extend my rental period?
A: Yes, you can extend the rental period subject to availability. Additional charges will apply.

5. Returns and Refunds

Q: What condition should the bike be returned in?
A: The bike should be returned in the same condition as rented, excluding normal wear and tear. Damages may incur additional charges.

Q: When will I get my security deposit back?
A: The security deposit will be refunded upon bike return after inspection, typically on the same day.

6. Additional Services

Q: Do you provide roadside assistance?
A: Yes, we offer roadside assistance for breakdowns and emergencies. Please call us at +91 7073579487 for immediate help.

Q: Do you offer guided tours or itineraries?
A: Yes, we can recommend routes and provide guided tours upon request for an additional fee.

7. Contact Us

If you have any other questions or need more information, please reach out:

• Phone: +91 7073579487
• Email: support@bikerentwale.com
• Address:
  Outside Head Post Office, Station Rd,
  Near Janta Sweet Home, Rishi Shivraj Market,
  Opposite Railway Reservation Office,
  Ratanada, Jodhpur, Rajasthan 342001